Ordering, Payment & Delivery
Ordering online from Living with Birds is simple, speedy and secure. Create an account to get started. This makes ordering even easier in the future. You can also see your order history and Fledge settings. If you’ve already got an account, sign in at any time using your email address and Living with Birds password.
Other ways to order
Telephone: Call us free on 0800 072 0130 or 01227 714311 (calls chargeable). International customers can contact us on +44 1227 714311.
Post: Send your order to Freepost RTJL-YTRA-YZTK, Jacobi Jayne & Co, Wealden Forest Park, Herne Common, Herne Bay, CT6 7LQ.
Email: Our address for orders and other enquiries is firstname.lastname@example.org
Food club is the new name for our ever-popular Regular Customer Discount. As before, you'll receive an automatic 5% discount on second and subsequent food orders paid by debit card or cheque.
Ways to pay
We accept payment by Visa and Mastercard debit/credit cards. Online payments are made through a secure gateway.
Some customers prefer the flexibility of receiving an invoice for payment when their goods are delivered. If you buy regularly from us you’ll be offered this option at checkout.
Perhaps you’d like an order to be left with a neighbour or in a safe place while you’re out. Just tell us the details under ‘Special Instructions’ at checkout.
We’ll be delighted to deliver any product to somebody else on your behalf. Just enter their address details at checkout – you can store several addresses. If you wish we can include one of our own greetings cards with a handwritten message of your own choice. There’s no additional charge for this service. Tell us what you need under ‘Special Instructions’ at checkout.
We’ll always do our best to despatch your order within 24 hours. At peak times we give priority to food orders as we know how important it is for these to arrive quickly. If an item is out of stock we’ll notify you promptly.
There are four options to choose from for deliveries to most parts of the UK mainland. The cost of your chosen delivery option will be added to your order at checkout.
Economy: within 7 working days - £2.95. Our new economy service for no rush deliveries. For example, orders placed on a Monday will be delivered by the following Thursday.
Standard: within 4 working days - £4.15. This is our usual prompt service to most of the UK. For example, orders placed on a Monday will normally be delivered the same week.
Priority: within 2 working days - £4.50. This is our popular service for rapid delivery. For example, orders placed on a Monday will normally be delivered by Wednesday.
Next Day: always sent the day you order - £4.85. Your most urgent orders will be dispatched immediately to arrive the next working day. Please place your order with us by 3pm if you require Next Day delivery.
Offshore Islands, Northern Ireland and Scottish Highlands. Please add £6 for Standard Delivery. For Priority or Next Day delivery, please contact us when placing your order.
Overseas orders, including Eire and Channel Islands. Delivery is charged at cost. Please ask us for a quotation. You can find out more information about ordering from overseas.
Live Foods (including Dried Mealworms). When ordering live foods on their own, delivery is just £2.50 to all UK addresses.