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Living with Birds Warranties & Returns

Warranties & Returns

We want all our customers to be delighted. If you’re ever dissatisfied with a product you’ve purchased from us, we want to put things right – promptly and to your satisfaction. And naturally we’ll honour any applicable warranties as well as your full consumer rights.

Get in touch by sending us a message, emailing us at help@jacobijayne.com or calling our free Careline on 0800 072 0130 during office hours (international +44 1227 714314, calls chargeable).

We'll always keep you feeding, whatever happens and whether your feeder's under guarantee or not. Call our free Careline on 0800 072 0130 or email help@jacobijayne.com for help with repairs or spares. Parts are always inexpensive - and they're free if you're under warranty but for the cost of postage and packing.

When you purchase a feeder, you can register it with the links below. This allows us to help you and give you the best possible customer service whenever you contact us.

If you have purchased a Jacobi Jayne feeder, you can register it here.

If you have purchased a Squirrel Buster® feeder, you can register it here.

With everything you buy from Living with Birds, if you change your mind, you're welcome to return it. And take your time - in fact you can take up to 45 days from the day it arrives. We only ask that it comes back to us in 'as new' condition.