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Living with Birds Warranties & Returns

Warranties & Returns

We want all our customers to be delighted. If you’re ever dissatisfied with a product you’ve purchased from us, we want to put things right – promptly and to your satisfaction. And naturally we’ll honour any applicable warranties as well as your full consumer rights.

Get in touch by sending us a message, emailing us at office@jacobijayne.com or calling our free Careline on 0800 072 0130 during office hours (international +44 1227 714314, calls chargeable).

Here’s what we’ll do to sort things out.

Changed your mind? Not a problem. 
With everything you buy from Living with Birds, if you change your mind you're welcome to return it. And take your time - in fact you can take up to 45 days from the day it arrives. We only ask that it comes back to us in 'as new' condition.

Forever new. Easy repairs and spares. 
We'll always keep you feeding, whatever happens and whether your feeder's under guarantee or not. Call our free Careline on 0800 072 0130 or email office@jacobijayne.com for help with repairs or spares. Parts are always inexpensive - and they're free if you're under warranty but for the cost of postage and packing.